Book Now

Mobile Booking Terms & Conditions

1. BOOKING DEPOSIT A $100 deposit is required at the time of submitting a mobile booking request. This deposit contributes toward the total cost of your treatment when you proceed. The deposit is refundable under the following circumstances:

  • We are unable to accept your booking, in which case your deposit will be immediately refunded to the card used at the time of payment.
  • You cancel your booking more than 48 hours prior to your scheduled appointment time.

The deposit is non-refundable in the following circumstances:

  • You cancel within 48 hours of your appointment.
  • Your Health & Consent Form is not completed prior to treatment.
  • You choose not to proceed with treatment following your initial consultation. Please note that the deposit covers the cost of your nurse travelling to your location and is retained in full in this circumstance.
  • Our nurse determines the environment is unsafe upon arrival or chooses not to attend for safety reasons prior to the appointment.

2. BOOKING REQUESTS All mobile bookings are requests only and are not confirmed until reviewed and accepted by our team. Submission of a booking request and payment of the deposit does not constitute a confirmed booking. You will be notified of confirmation once your booking form has been received and assessed. Our team will contact you directly if we need to clarify any details prior to confirming.

3. BOOKING FORM Upon submitting a booking request, a form will be sent to you to complete. This form collects the following details:

  • Treatment address
  • Access instructions (e.g. gate codes, building entry, buzzer numbers)
  • Parking details
  • Number of participants
  • Special requests or any additional information we should know

Your booking will not be confirmed until this form is completed and returned.

4. HEALTH & CONSENT FORM Following acceptance of your booking, a Vital IV Therapy Client Health & Consent Form will be sent to you for completion prior to your appointment. For new clients, this form is automatically sent upon booking confirmation as part of our standard onboarding process. This form gathers relevant health information, your goals for therapy and other important details, and serves as your formal consent to treatment. Completion of this form is compulsory — no treatment will proceed without it. The deposit is non-refundable if treatment cannot proceed due to non-completion of this form. The form can be accessed here: https://form.jotform.com/261050575519053

5. INITIAL CONSULTATION All new clients are required to complete a complimentary 30-minute one-on-one consultation with the attending nurse prior to treatment. This consultation forms part of our duty of care process and is compulsory for all first-time clients. In most cases, treatment will proceed immediately following the consultation on the same visit. If a new client chooses not to proceed with treatment following the consultation, the $100 deposit is non-refundable as it covers the cost of the nurse travelling to the location.

6. MINIMUM SPEND A minimum spend of $429 applies to all mobile visits, regardless of the number of participants being treated or the treatments selected.

7. CALL-OUT FEES A call-out fee applies when the travel time from Melbourne CBD to the treatment address exceeds 30 minutes, as follows:

  • 31–40 minutes: $50
  • 41–50 minutes: $70
  • 51–59 minutes: $90
  • 60 minutes or more: $100

Travel times are calculated at the time of booking using standard traffic conditions. Our team will advise you of any applicable call-out fee before your booking is confirmed.

8. PARKING The client is responsible for arranging suitable parking for our nurse at the treatment address. If dedicated parking cannot be arranged and street parking is unavailable or uncertain, a flat $50 parking fee applies. Where street parking is used, any associated parking costs such as ticket fees remain the responsibility of the client.

9. SERVICE AREA Mobile IV services are available within the Melbourne Metro area only. We are unable to accept bookings outside this area.

10. SURCHARGES The following surcharges apply to all mobile bookings:

  • After hours and Saturday bookings: 10% surcharge
  • Sunday and Public Holiday bookings: 15% surcharge

Surcharges are calculated on the total treatment cost, excluding call-out and parking fees. Please note that availability on these days and times is not guaranteed. We recommend contacting us directly on 0400 58 58 58 to confirm availability before submitting your booking request.

11. CANCELLATIONS & RESCHEDULING If you need to cancel or reschedule your appointment, please contact us as early as possible. Cancellations made more than 48 hours prior to the scheduled appointment time are eligible for a full refund of the deposit. Cancellations made within 48 hours of the appointment will result in forfeiture of the deposit. Our team will make every effort to find a suitable alternative time where rescheduling is requested.

12. MEDICAL SUITABILITY & SAFETY All treatments are administered by qualified registered nurses. Our nurses will assess your suitability for treatment prior to proceeding. It is the client’s responsibility to disclose all relevant medical conditions, allergies and medications via the Health & Consent Form and directly to the treating nurse on the day. Some treatments may not be suitable for all individuals. Vital IV Therapy reserves the right to decline or modify treatment where a nurse determines it is not safe or appropriate to proceed.

13. SCRIPTING FEE All IV treatments require a valid script. If this is your first treatment with Vital IV Therapy, a one-off scripting fee of $55 applies, which provides access to our full range of vitamins, minerals and nutrients for 12 months.

14. RESPONSIBLE ADULT A sober, responsible adult must be present at the treatment location for the duration of all mobile treatments. Vital IV Therapy reserves the right to decline treatment if this requirement is not met upon arrival.

15. GENERAL Vital IV Therapy reserves the right to cancel or decline any mobile booking at its discretion. In the event that we cancel a confirmed booking, a full refund of the deposit will be provided. These terms and conditions are governed by the laws of Victoria, Australia, and are subject to change without notice. By submitting a booking request and paying the deposit, you agree to these terms and conditions in full.

16. NURSE SAFETY & RIGHT TO WITHDRAW The safety and wellbeing of our nurses is of the utmost importance to us. If the attending nurse determines at any point — whether upon arrival or during the course of a treatment — that the working environment is unsafe for any reason, she reserves the right to decline to commence treatment or to cease treatment and leave the premises immediately. Similarly, if our team has reason to believe prior to attendance that a location or situation may be unsafe, we reserve the right not to attend. In either circumstance, the booking deposit will not be refunded. Vital IV Therapy will not be liable for any costs, losses or inconvenience arising from a decision made under this clause. We ask all clients to ensure that our nurses are welcomed into a safe, respectful and comfortable environment at all times.