Privacy Policy
PRIVACY POLICY
Introduction
At Vital IV Therapy (“we,” “our,” or “us”), your privacy and the confidentiality of your personal information is of paramount importance. As a health and wellness clinic providing medical treatments, including intravenous therapies and other wellness services, we are committed to complying fully with the Australian Privacy Act 1988, Australian Privacy Principles (APPs), and all relevant privacy laws governing medical and healthcare treatments.
Scope of This Policy
This Privacy Policy explains how we collect, store, use, disclose, and manage personal and health-related information obtained from our clients, patients, employees, contractors, suppliers, and visitors to our website and clinics.
Collection of Personal Information
We collect personal and health information necessary to provide our medical and wellness services effectively. Information collected may include but is not limited to:
Name, address, date of birth, and contact details (phone number, email)
Health history and medical conditions
Current medications, supplements, and treatments
Allergies and sensitivities
Emergency contact details
Medicare number, private health insurance details, if applicable
Payment information (securely processed and stored)
We collect information through patient intake forms, consultations, medical assessments, interactions through our website, appointment bookings, correspondence, and consent forms.
Use of Personal Information
We use your personal and health-related information to:
Provide safe, accurate, and effective medical and wellness treatments
Schedule appointments, confirm bookings, and communicate with you
Ensure continuity of care by maintaining accurate health records
Process payments and issue invoices or receipts
Comply with legal and regulatory requirements
Respond to enquiries, complaints, or requests
Conduct internal business management, training, and improvement activities
Disclosure of Personal Information
Vital IV Therapy will not share your personal or health-related information without your explicit consent, except in circumstances permitted by law, including:
Sharing essential information with healthcare professionals involved directly in your treatment
Complying with court orders, legal obligations, or regulatory authority requests
Situations involving threats to the health or safety of individuals or public safety
We will never sell, rent, or disclose your information to third parties for marketing or advertising purposes without your consent.
Data Storage and Security
We take robust measures to secure your information against unauthorised access, loss, misuse, alteration, or disclosure. These include:
Secure electronic storage systems with controlled access
Encryption of sensitive data
Physical security measures at clinic locations
Regular review and audit of our data security practices
Access and Correction of Your Information
You have the right to access and correct your personal and health information we hold. To request access or corrections, please contact us at the details provided below.
Retention of Information
We retain your health records as required by law. Typically, medical records are securely kept for at least seven years after your last treatment or consultation, or longer if required by specific legislation or regulations.
Privacy and Our Website
Our website may use cookies and similar technologies to enhance user experience, analyse website usage, and personalise content. You may disable cookies through your browser settings if preferred.
International Transfers
Your personal information is stored securely within Australia. We will inform you if your information needs to be transferred internationally for any reason and ensure adequate data protection measures are applied.
Complaints and Enquiries
If you have concerns or questions regarding how we handle your personal information, please contact us directly. If we cannot satisfactorily resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Information
Vital IV Therapy
Email: [email protected]
Phone: 0400 58 58 58
Changes to Our Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. The latest version will always be available on our website.
Your privacy and confidentiality are critical to us. We appreciate your trust in Vital IV Therapy and are committed to maintaining your confidence through transparency, security, and respect for your personal information.
